Please note our Econsultations closures in August will be : 23rd - 30th
Patient News
Refugees and migrants remain among the most vulnerable members of society and very often have a variety of health needs. One of our Trainee GPs, Dr Iram Hasan, has done an audit on Healthcare access for refugees and asylum seekers. The result of her audit is a compilation of very useful information presented as a handbook, please check it here.
Refugees and migrants remain among the most vulnerable members of society and very often have a variety of health needs. One of our Trainee GPs, Dr Iram Hasan, has done an audit on Healthcare access for refugees and asylum seekers. The result of her audit is a compilation of very useful information presented as a handbook, please check it here.
Patients’ DNAs are now reaching up to 5% of all our appointments. In April this meant 226 wasted appointments.
As a result we have updated our DNA policy and will proactively contact patients that DNA their appointments. Please find our updated DNA policy here.
Patients’ DNAs are now reaching up to 5% of all our appointments. In April this meant 226 wasted appointments.
As a result we have updated our DNA policy and will proactively contact patients that DNA their appointments. Please find our updated DNA policy here.
Patients can now get treatment for seven common conditions directly from their local pharmacy, without the need for a GP appointment or prescription.
Patients exempt from prescription charges will still be exempt. Pharmacy First allows community pharmacists to issue prescription only medicines, including antibiotics where clinically appropriate.
The Pharmacy First scheme was launched by the government and NHS England on 31 January 2024 to give patients quick and accessible care and ease pressure on GP services. Pharmacists will be able to treat 7 common health conditions without the need to visit a GP. Those conditions and age range are:
| Age range | |
| Ear infection | 1 to 17 years |
| Impetigo | 1 year and over |
| Infected insect bites | 1 year and over |
| Shingles | 18 years and over |
| Sinusitis | 12 years and over |
| Sore throat | 5 years and over |
| Uncomplicated urinary tract infections | Women 16-64 years |
Patients can now get treatment for seven common conditions directly from their local pharmacy, without the need for a GP appointment or prescription.
Patients exempt from prescription charges will still be exempt. Pharmacy First allows community pharmacists to issue prescription only medicines, including antibiotics where clinically appropriate.
The Pharmacy First scheme was launched by the government and NHS England on 31 January 2024 to give patients quick and accessible care and ease pressure on GP services. Pharmacists will be able to treat 7 common health conditions without the need to visit a GP. Those conditions and age range are:
| Age range | |
| Ear infection | 1 to 17 years |
| Impetigo | 1 year and over |
| Infected insect bites | 1 year and over |
| Shingles | 18 years and over |
| Sinusitis | 12 years and over |
| Sore throat | 5 years and over |
| Uncomplicated urinary tract infections | Women 16-64 years |
It may sound obvious, but we are here to help. We don’t want to be shouted at, we don’t want to be intimidated.
We thought of sharing this wonderful poem The Front Desk with you.
We will not tolerate the abuse but will do our utmost to get you the help you need.
It may sound obvious, but we are here to help. We don’t want to be shouted at, we don’t want to be intimidated.
We thought of sharing this wonderful poem The Front Desk with you.
We will not tolerate the abuse but will do our utmost to get you the help you need.
We will be running a 4-week programme on Type 2 diabetes starting w/c 12/02/2024 at 108 Watling Ave, Burnt Oak, Edgware, HA8 0NR.
To book into this group, please fill out the form via this link
The programme will be in the form of group sessions and will run once a week for 4 weeks, with an optional exercise session at week 5.
Face to Face Sessions (first come first serve):
Session 1: Intro to Diabetes, Values & Goal Setting (1 hour)
Thursday 15th February at 16:30
Session 2: Healthy Eating, Nutrition & Food Labels (1 hour)
Thursday 22nd February at 16:30
Session 3: Physical Activity & Getting Moving (1 hour)
Thursday 29th February at 16:30
Session 4: Wellbeing (1 hour)
Thursday 7th March at 16:30
Session 5: OPTIONAL Chair Based Practical Exercise Session (1 hour)
Thursday 14th March at 16:30
We will be running a 4-week programme on Type 2 diabetes starting w/c 12/02/2024 at 108 Watling Ave, Burnt Oak, Edgware, HA8 0NR.
To book into this group, please fill out the form via this link
The programme will be in the form of group sessions and will run once a week for 4 weeks, with an optional exercise session at week 5.
Face to Face Sessions (first come first serve):
Session 1: Intro to Diabetes, Values & Goal Setting (1 hour)
Thursday 15th February at 16:30
Session 2: Healthy Eating, Nutrition & Food Labels (1 hour)
Thursday 22nd February at 16:30
Session 3: Physical Activity & Getting Moving (1 hour)
Thursday 29th February at 16:30
Session 4: Wellbeing (1 hour)
Thursday 7th March at 16:30
Session 5: OPTIONAL Chair Based Practical Exercise Session (1 hour)
Thursday 14th March at 16:30
Measles cases on the rise in England and across Europe. Make sure you and your family are protected against becoming seriously unwell with measles by checking you are up to date with the MMR vaccine.
Across England, on average one in ten children are not up to date with their MMR vaccinations, with some areas of the country as low as two in five, putting thousands of children at risk of catching measles and the disease spreading in unvaccinated communities.
Just two doses of the MMR vaccine gives you and your family lifelong protection against catching measles. The first vaccine is given at age one year an the second at age 3 years and 4 months old. If you’ve missed any doses it’s not too late to catch up. Contact you’re GP Practice today to book an appointment to get up to date.
If you are unsure if you or your child are up to date check your child's red book or GP records and make an appointment to catch up any missed doses.
For Frequently Asked Questions on Measles and MMR vaccine please see here
For more information on the NHS vaccination schedule, please visit.
We have put extra vaccination clinics up – please call the surgery to book your child’s appointment
Measles cases on the rise in England and across Europe. Make sure you and your family are protected against becoming seriously unwell with measles by checking you are up to date with the MMR vaccine.
Across England, on average one in ten children are not up to date with their MMR vaccinations, with some areas of the country as low as two in five, putting thousands of children at risk of catching measles and the disease spreading in unvaccinated communities.
Just two doses of the MMR vaccine gives you and your family lifelong protection against catching measles. The first vaccine is given at age one year an the second at age 3 years and 4 months old. If you’ve missed any doses it’s not too late to catch up. Contact you’re GP Practice today to book an appointment to get up to date.
If you are unsure if you or your child are up to date check your child's red book or GP records and make an appointment to catch up any missed doses.
For Frequently Asked Questions on Measles and MMR vaccine please see here
For more information on the NHS vaccination schedule, please visit.
We have put extra vaccination clinics up – please call the surgery to book your child’s appointment
A you may have become aware there is a shortage of some diabetic medications. These are the once weekly GLP-1 injections under the names of semaglutide (Ozempic), exanatide (Byetta), liraglutide (Victoza)
This is a national shortage and hence we have not control of this situation. For more information see the rest of the letter from Dr M. Khanbhai
A you may have become aware there is a shortage of some diabetic medications. These are the once weekly GLP-1 injections under the names of semaglutide (Ozempic), exanatide (Byetta), liraglutide (Victoza)
This is a national shortage and hence we have not control of this situation. For more information see the rest of the letter from Dr M. Khanbhai
Department of Health and Social Care has started campaign to raise the awareness of the two prescription money saving schemes available to patients.
Prescription Prepayment Certificate
Low Income Scheme
You can check your eligibility for help via this link
Department of Health and Social Care has started campaign to raise the awareness of the two prescription money saving schemes available to patients.
Prescription Prepayment Certificate
Low Income Scheme
You can check your eligibility for help via this link
Long term conditions (LTCs) are physical health conditions that cannot be cured but can be controlled with lifestyle changes, medication or other treatments. They often have a big impact on person’s life. Over the course of year, our patients, who have already been diagnosed with one of the long term conditions, will receive an invitation from us to have a yearly health check, a discussion appointment and a follow-up appointment. Your clinician, jointly with you, try to identify what is important to you health and wellbeing, set personal goals and decide on actions which will help you to successfully manage your condition. This new approach will launch in October 2023.
Long term conditions (LTCs) are physical health conditions that cannot be cured but can be controlled with lifestyle changes, medication or other treatments. They often have a big impact on person’s life. Over the course of year, our patients, who have already been diagnosed with one of the long term conditions, will receive an invitation from us to have a yearly health check, a discussion appointment and a follow-up appointment. Your clinician, jointly with you, try to identify what is important to you health and wellbeing, set personal goals and decide on actions which will help you to successfully manage your condition. This new approach will launch in October 2023.
Your doctor has been joined by a host of different health professionals to make sure you get the support and treatment you need.
GP practices have evolved. Nowadays there are not only more ways to get an appointment, but also more health experts you may be able to see.
Most surgeries now have their own website, so as well as calling them, you can go online to book a consultation and order repeat prescriptions, too.
And you might not always see a doctor first because new health and care staff have been introduced into GP surgeries.
In fact, 29,000 extra health and care roles have been filled. This ensures that people can be seen by the right professional first time.
So, if it’s appropriate, you may be offered an appointment with a physiotherapist, paramedic or nurse.
Or you may be advised to see someone outside of the surgery, such as a pharmacist or optician.
Not only does this get you the help you need as quickly as possible, it also helps tackle the ‘8am rush’ for an appointment. And it frees GPs to concentrate on the complex and serious cases that really need their expertise.
Please read the entire article on - How to get the right care from your GP practice | metro.co.uk
Your doctor has been joined by a host of different health professionals to make sure you get the support and treatment you need.
GP practices have evolved. Nowadays there are not only more ways to get an appointment, but also more health experts you may be able to see.
Most surgeries now have their own website, so as well as calling them, you can go online to book a consultation and order repeat prescriptions, too.
And you might not always see a doctor first because new health and care staff have been introduced into GP surgeries.
In fact, 29,000 extra health and care roles have been filled. This ensures that people can be seen by the right professional first time.
So, if it’s appropriate, you may be offered an appointment with a physiotherapist, paramedic or nurse.
Or you may be advised to see someone outside of the surgery, such as a pharmacist or optician.
Not only does this get you the help you need as quickly as possible, it also helps tackle the ‘8am rush’ for an appointment. And it frees GPs to concentrate on the complex and serious cases that really need their expertise.
Please read the entire article on - How to get the right care from your GP practice | metro.co.uk
Please click the link below to download the NHS App.
Please click the link below to download the NHS App.
The NHS in North Central London (NCL - Camden, Islington, Barnet, Enfield, and Haringey) is carrying out a review of musculoskeletal (MSK) healthcare services. We have completed our discovery phase and have developed a Case for Change document setting out the reasons why we need to make changes to the services we provide and detailing proposals for what needs changing.
If you have experience of MSK services as a patient or carer and live in North Central London, we would like to share what we have learnt with you and hear your views via an online engagement forum on 4 July 2023, 4pm to 5pm on Microsoft Teams. Please complete this online survey to receive an invitation https://forms.office.com/e/8WnVPxL42B (closes 3 July 2023).
Musculoskeletal (MSK) conditions affect the joints, bones, muscles, and include rarer autoimmune diseases as well as back pain. Management of MSK conditions may involving seeing the following healthcare professionals in NHS services: physiotherapists, podiatrists, pain specialists, rheumatologists, orthopaedic surgeons, occupational therapists, hand therapists, and orthotists.
If you cannot make the engagement forum but would still like to be kept updated with the review work that we are undertaking, please also fill out the form above.
If you have any further enquiries or have trouble accessing the online surveys/forms, please email the MSK Review Team at nclicb.msk@nhs.net.
The NHS in North Central London (NCL - Camden, Islington, Barnet, Enfield, and Haringey) is carrying out a review of musculoskeletal (MSK) healthcare services. We have completed our discovery phase and have developed a Case for Change document setting out the reasons why we need to make changes to the services we provide and detailing proposals for what needs changing.
If you have experience of MSK services as a patient or carer and live in North Central London, we would like to share what we have learnt with you and hear your views via an online engagement forum on 4 July 2023, 4pm to 5pm on Microsoft Teams. Please complete this online survey to receive an invitation https://forms.office.com/e/8WnVPxL42B (closes 3 July 2023).
Musculoskeletal (MSK) conditions affect the joints, bones, muscles, and include rarer autoimmune diseases as well as back pain. Management of MSK conditions may involving seeing the following healthcare professionals in NHS services: physiotherapists, podiatrists, pain specialists, rheumatologists, orthopaedic surgeons, occupational therapists, hand therapists, and orthotists.
If you cannot make the engagement forum but would still like to be kept updated with the review work that we are undertaking, please also fill out the form above.
If you have any further enquiries or have trouble accessing the online surveys/forms, please email the MSK Review Team at nclicb.msk@nhs.net.
From 1 July 2023, if you want to make a complaint about GPs, dentists, opticians, and pharmacies in North Central London, you will need to contact North Central London Integrated Care Board instead (NCL ICB) of NHS England.
There are two ways you can make a complaint:
- You can complain directly to the GP surgery, dental surgery, optician or pharmacy (the provider of the service); or
- You can complain to NCL ICB as the organisation that paid for the service or care you received. You can do this by:
Telephone: 020 3198 9743
E-mail:nclicb.complaints@nhs.net
Post: North Central London Integrated Care Board
Complaints Team
Laycock PDC
Laycock Street
London
N1 1TH
If you have a formal complaint to make, it is always advisable to try and resolve any issues directly with the provider in the first instance. You will still be able to do this after 1 July.
Visit NCL ICB’s website for more information about the changes.
From 1 July 2023, if you want to make a complaint about GPs, dentists, opticians, and pharmacies in North Central London, you will need to contact North Central London Integrated Care Board instead (NCL ICB) of NHS England.
There are two ways you can make a complaint:
- You can complain directly to the GP surgery, dental surgery, optician or pharmacy (the provider of the service); or
- You can complain to NCL ICB as the organisation that paid for the service or care you received. You can do this by:
Telephone: 020 3198 9743
E-mail:nclicb.complaints@nhs.net
Post: North Central London Integrated Care Board
Complaints Team
Laycock PDC
Laycock Street
London
N1 1TH
If you have a formal complaint to make, it is always advisable to try and resolve any issues directly with the provider in the first instance. You will still be able to do this after 1 July.
Visit NCL ICB’s website for more information about the changes.
Barnet has been accepted into the UK Network of Age-Friendly Communities - a growing movement led by the World Health Organisation.
An Age-Friendly Community is a place that enables people to age well and live a good later life - somewhere that people can stay living in their homes, take part in activities they value and contribute to their communities for as long as possible.
The Age-Friendly Community initiative in Barnet is being led by Age UK Barnet and supported by Barnet Council.
To kickstart the project, Age UK Barnet is seeking the views of Barnet residents. Age UK is keen to find out what is currently being done well in Barnet and where there is room for improvement.
The results of this research will help Age UK Barnet to build a strategy to enhance and improve community life in Barnet in areas such as housing, outdoor spaces and social inclusion.
Take the survey – and win £50!
If you are interested in being involved with the initial research, please complete the survey by the 4 August 2023. Click here or follow the QR code below.
The survey should take around 10 minutes of your time and to thank you for taking part, Barnet residents who complete the survey will have the option of entering a prize draw for a chance to win a £50 gift card.
If you require a paper copy, contact the Age-friendly coordinator Pippa on 07379 331807, or visit your local library.
Barnet has been accepted into the UK Network of Age-Friendly Communities - a growing movement led by the World Health Organisation.
An Age-Friendly Community is a place that enables people to age well and live a good later life - somewhere that people can stay living in their homes, take part in activities they value and contribute to their communities for as long as possible.
The Age-Friendly Community initiative in Barnet is being led by Age UK Barnet and supported by Barnet Council.
To kickstart the project, Age UK Barnet is seeking the views of Barnet residents. Age UK is keen to find out what is currently being done well in Barnet and where there is room for improvement.
The results of this research will help Age UK Barnet to build a strategy to enhance and improve community life in Barnet in areas such as housing, outdoor spaces and social inclusion.
Take the survey – and win £50!
If you are interested in being involved with the initial research, please complete the survey by the 4 August 2023. Click here or follow the QR code below.
The survey should take around 10 minutes of your time and to thank you for taking part, Barnet residents who complete the survey will have the option of entering a prize draw for a chance to win a £50 gift card.
If you require a paper copy, contact the Age-friendly coordinator Pippa on 07379 331807, or visit your local library.
If you pay for NHS prescribed HRT medicine 3 or more times in 12 months, a HRT Prescription Prepayment Certificate could save you money.
Each item on an NHS prescription usually costs £9.65. You can buy an HRT PPC for a one-off payment of £19.30 (the cost of two single items).
The HRT PPC covers an unlimited number of certain HRT medicines for 12 months.
Check this Link to check your eligibility: NHS Hormone Replacement Therapy Prescription Prepayment Certificate (HRT PPC) | NHSBSA.
If you pay for NHS prescribed HRT medicine 3 or more times in 12 months, a HRT Prescription Prepayment Certificate could save you money.
Each item on an NHS prescription usually costs £9.65. You can buy an HRT PPC for a one-off payment of £19.30 (the cost of two single items).
The HRT PPC covers an unlimited number of certain HRT medicines for 12 months.
Check this Link to check your eligibility: NHS Hormone Replacement Therapy Prescription Prepayment Certificate (HRT PPC) | NHSBSA.
In an effort to connect more with our patients and the area, we have created several social media(s), which we intend to promote practice events, updates such as new clinics available, as well as helpful resources in the area! We also have a monthly Patient Newsletter - which you can find in our Practice News Section.
We recently have posted updates about Baby & Childhood Immunisations, Menopause Groups and more!
If you are a patient of any of the following surgeries:
Everglade Medical Practice
Medical Centre on Deanslane
Parkview Surgery
Watling Medical Centre, Burnt Oak & Stanmore
Feel free to connect with us!
You can find links to all our social media platforms, practice websites and patient newsletters here:
In an effort to connect more with our patients and the area, we have created several social media(s), which we intend to promote practice events, updates such as new clinics available, as well as helpful resources in the area! We also have a monthly Patient Newsletter - which you can find in our Practice News Section.
We recently have posted updates about Baby & Childhood Immunisations, Menopause Groups and more!
If you are a patient of any of the following surgeries:
Everglade Medical Practice
Medical Centre on Deanslane
Parkview Surgery
Watling Medical Centre, Burnt Oak & Stanmore
Feel free to connect with us!
You can find links to all our social media platforms, practice websites and patient newsletters here:
We are very much aware that there is large media attention surrounding recent announcement that drug Semaglutide has been approved for NHS use in weight loss. However, Semaglutide (Wegovy®) is not commercially available in the UK and a period of implementation is needed as with any new national guidelines. We kindly ask patients not to contact the practice in requesting this particular drug for weight loss.
We are very much aware that there is large media attention surrounding recent announcement that drug Semaglutide has been approved for NHS use in weight loss. However, Semaglutide (Wegovy®) is not commercially available in the UK and a period of implementation is needed as with any new national guidelines. We kindly ask patients not to contact the practice in requesting this particular drug for weight loss.
Today is Social Prescribing Day, an annual celebration of social prescribing, recognising link workers, local community groups, providers, and regional and national organisations who support people’s health and wellbeing. This video explains what social prescribing represents. Watling Medical Centre, as a part of Primary Care Network, has two social prescribers, Berenice and Summar. Please do contact the surgery to ask for their help if you need it.
Today is Social Prescribing Day, an annual celebration of social prescribing, recognising link workers, local community groups, providers, and regional and national organisations who support people’s health and wellbeing. This video explains what social prescribing represents. Watling Medical Centre, as a part of Primary Care Network, has two social prescribers, Berenice and Summar. Please do contact the surgery to ask for their help if you need it.
We are still offering seasonal flu vaccines to any eligible patients.
Why flu vaccination is important
Flu vaccination is important because, while flu is unpleasant for most people, it can be dangerous and even life threatening for some people, particularly those with certain health conditions.
The best time to have your flu vaccine is in the autumn or early winter before flu starts spreading. But you can get your vaccine later.
Who can have the flu vaccine?
The flu vaccine is given free on the NHS to adults who:
- are 50 and over (including those who will be 50 by 31 March 2023)
- have certain health conditions
- are pregnant
- are in long-stay residential care
- receive a carer's allowance, or are the main carer for an older or disabled person who may be at risk if you get sick
- live with someone who is more likely to get a severe infection due to a weakened immune system, such as someone living with HIV, someone who has had a transplant, or is having certain treatments for cancer, lupus or rheumatoid arthritis
We are still offering seasonal flu vaccines to any eligible patients.
Why flu vaccination is important
Flu vaccination is important because, while flu is unpleasant for most people, it can be dangerous and even life threatening for some people, particularly those with certain health conditions.
The best time to have your flu vaccine is in the autumn or early winter before flu starts spreading. But you can get your vaccine later.
Who can have the flu vaccine?
The flu vaccine is given free on the NHS to adults who:
- are 50 and over (including those who will be 50 by 31 March 2023)
- have certain health conditions
- are pregnant
- are in long-stay residential care
- receive a carer's allowance, or are the main carer for an older or disabled person who may be at risk if you get sick
- live with someone who is more likely to get a severe infection due to a weakened immune system, such as someone living with HIV, someone who has had a transplant, or is having certain treatments for cancer, lupus or rheumatoid arthritis
Please see the latest UKHSA update on Scarlet Fever and invasive Group A strep here
click here: for 5 ways to protect your under 5s this winter - UK Health Security Agency
Please see the latest UKHSA update on Scarlet Fever and invasive Group A strep here
click here: for 5 ways to protect your under 5s this winter - UK Health Security Agency
NHS Launches New Online Site Finder for Monkeypox Vaccines
The NHS has today launched a new online vaccine site finder to make it as easy as possible for eligible people to get their monkeypox jab.
Almost 50,000 people have so far been vaccinated for monkeypox since the NHS rolled out the programme at speed once the first cases were identified.
The UK Health Security Agency (UKHSA) and the UK Consensus Group estimate around 95,000 people in England are eligible, but only half of these are in contact with sexual health services.
The online service means that anyone who is eligible can go online and find their nearest site and find information on how they can get an appointment.
In line with UKHSA guidance those at greatest risk of exposure are eligible. This includes high risk gay, bisexual and/or men who have sex with men (GBMSM), along with specific frontline staff and those who have been in close contact with a confirmed case.
There are already almost 100 sites on the monkeypox vaccine site finder across England and those eligible can find their nearest one at www.nhs.uk/find-a-monkeypox-vaccination – the site finder allows people to receive their vaccination confidentially if they choose to.
Until now, the NHS and sexual health services have been contacting men who are likely to be at higher risk of infection to get protected, because for example, they had an appointment, including for PrEP.
Now anyone eligible is being asked to come forward for a first dose as more supply becomes available and receive the vaccine.
NHS Launches New Online Site Finder for Monkeypox Vaccines
The NHS has today launched a new online vaccine site finder to make it as easy as possible for eligible people to get their monkeypox jab.
Almost 50,000 people have so far been vaccinated for monkeypox since the NHS rolled out the programme at speed once the first cases were identified.
The UK Health Security Agency (UKHSA) and the UK Consensus Group estimate around 95,000 people in England are eligible, but only half of these are in contact with sexual health services.
The online service means that anyone who is eligible can go online and find their nearest site and find information on how they can get an appointment.
In line with UKHSA guidance those at greatest risk of exposure are eligible. This includes high risk gay, bisexual and/or men who have sex with men (GBMSM), along with specific frontline staff and those who have been in close contact with a confirmed case.
There are already almost 100 sites on the monkeypox vaccine site finder across England and those eligible can find their nearest one at www.nhs.uk/find-a-monkeypox-vaccination – the site finder allows people to receive their vaccination confidentially if they choose to.
Until now, the NHS and sexual health services have been contacting men who are likely to be at higher risk of infection to get protected, because for example, they had an appointment, including for PrEP.
Now anyone eligible is being asked to come forward for a first dose as more supply becomes available and receive the vaccine.
The NHS and UKHSA yesterday announced the urgent offer of an additional polio dose to London children, following the discovery of poliovirus in local sewage. We are Awaiting information on vaccine delivery, and we will contact all eligible patients in due course. You do not need to contact your GP at this stage. For more information please see: https://nclhealthandcare.org.uk/keeping-well/baby-and-childhood-vaccinations/polio/
The NHS and UKHSA yesterday announced the urgent offer of an additional polio dose to London children, following the discovery of poliovirus in local sewage. We are Awaiting information on vaccine delivery, and we will contact all eligible patients in due course. You do not need to contact your GP at this stage. For more information please see: https://nclhealthandcare.org.uk/keeping-well/baby-and-childhood-vaccinations/polio/
EMIS Health have received reports from both Patient Access users and people who have never registered for the service, that they have received Covid passport emails purporting to be from Patient Access.
They would like to share the following guidance from Patient Access:
- EMIS Health advise users of Patient Access to check the name and email address of the sender; all emails from Patient Access will come via an email address that ends in @patientaccess.com.
- EMIS Health advise users never to click on any log in links that you receive via email but to visit the site via the address bar of your browser instead so that you know you are on the genuine Patient Access log in page. You can find more information and guidance on our information security page here: https://www.patientaccess.com/security
- EMIS Health strongly advise users to set up their Memorable Word security feature, as well as using biometrics (fingerprint ID) if they use the app.
- Email addresses used to register for Patient Access account are secure. They do not share any data and no data is ever saved or stored on any device you use to access Patient Access
EMIS Health have received reports from both Patient Access users and people who have never registered for the service, that they have received Covid passport emails purporting to be from Patient Access.
They would like to share the following guidance from Patient Access:
- EMIS Health advise users of Patient Access to check the name and email address of the sender; all emails from Patient Access will come via an email address that ends in @patientaccess.com.
- EMIS Health advise users never to click on any log in links that you receive via email but to visit the site via the address bar of your browser instead so that you know you are on the genuine Patient Access log in page. You can find more information and guidance on our information security page here: https://www.patientaccess.com/security
- EMIS Health strongly advise users to set up their Memorable Word security feature, as well as using biometrics (fingerprint ID) if they use the app.
- Email addresses used to register for Patient Access account are secure. They do not share any data and no data is ever saved or stored on any device you use to access Patient Access
If I die, it will be your fault,” is just one of the many abusive comments heard by GP reception staff throughout the UK. The survey of 571 practice managers, revealed more than 75% of staff suffer daily abuse from patients. With the majority (78%) facing threatening behaviour, racist or sexist abuse from patients, and 83% reporting having called the police for help, the Institute of General Practice Management (IGPM) launch their campaign to end all abuse towards general practice staff. The survey showed that 83% have had to remove a patient from the surgery due to multiple incidents towards their team.
Much abuse goes unreported and national annual data on physical assaults against NHS staff are no longer published. The ‘If I die it will be your fault’ campaign aims to raise awareness of the zero-tolerance approach to abuse and encourage all practice staff to feel confident about reporting incidents.
If I die, it will be your fault,” is just one of the many abusive comments heard by GP reception staff throughout the UK. The survey of 571 practice managers, revealed more than 75% of staff suffer daily abuse from patients. With the majority (78%) facing threatening behaviour, racist or sexist abuse from patients, and 83% reporting having called the police for help, the Institute of General Practice Management (IGPM) launch their campaign to end all abuse towards general practice staff. The survey showed that 83% have had to remove a patient from the surgery due to multiple incidents towards their team.
Much abuse goes unreported and national annual data on physical assaults against NHS staff are no longer published. The ‘If I die it will be your fault’ campaign aims to raise awareness of the zero-tolerance approach to abuse and encourage all practice staff to feel confident about reporting incidents.
‘Watling Medical Centre has a vibrant Patient Participation Group (PPG). The PPGs function is to provide a conduit for exchange of information and views between the patients & the practice.
If you are interested in becoming a member of the PPG or are simply interested in seeing how we operate, then why not join us for our
AGM and Ordinary meetings which are being held on
Thursday, 24th March 2022.
AGM agenda and Ordinary meeting agenda
Request your PPG meeting participation Zoom invite by e-mailing us on wmc.ppg@nhs.net ‘
Mr Michael Grossman, Watling Medical Centre PPG Chair
‘Watling Medical Centre has a vibrant Patient Participation Group (PPG). The PPGs function is to provide a conduit for exchange of information and views between the patients & the practice.
If you are interested in becoming a member of the PPG or are simply interested in seeing how we operate, then why not join us for our
AGM and Ordinary meetings which are being held on
Thursday, 24th March 2022.
AGM agenda and Ordinary meeting agenda
Request your PPG meeting participation Zoom invite by e-mailing us on wmc.ppg@nhs.net ‘
Mr Michael Grossman, Watling Medical Centre PPG Chair
We wish to extend our sincere apologies to any patients whose appointments we have had to cancel. We are currently experiencing high levels of staff sickness due to the effects of the ongoing pandemic.
We are working to resolve this, and will be in touch with you to rearrange your appointments as soon as we are able to. Thank you for your ongoing patience and understanding.
We wish to extend our sincere apologies to any patients whose appointments we have had to cancel. We are currently experiencing high levels of staff sickness due to the effects of the ongoing pandemic.
We are working to resolve this, and will be in touch with you to rearrange your appointments as soon as we are able to. Thank you for your ongoing patience and understanding.
We have realised that vast number of appointments booked directly by patients online, could be managed by a different staff member (nurse, pharmacist, physiotherapist or even an admin staff member). We do understand that having online appointments facility is convenient for some of our patients, but we are trying to encourage patients to use e-Consults instead. Submitted e-Consult is triaged by one of our nurses and gives us a chance to direct your request to the most appropriate person.
As a result, we will not be opening any appointments online as of 1st July 2022.
Sanja Todorovic
Practice Manager
Watling Medical Centre
We have realised that vast number of appointments booked directly by patients online, could be managed by a different staff member (nurse, pharmacist, physiotherapist or even an admin staff member). We do understand that having online appointments facility is convenient for some of our patients, but we are trying to encourage patients to use e-Consults instead. Submitted e-Consult is triaged by one of our nurses and gives us a chance to direct your request to the most appropriate person.
As a result, we will not be opening any appointments online as of 1st July 2022.
Sanja Todorovic
Practice Manager
Watling Medical Centre